Company Blog

Our excellent support is the reason 98% of our customers remain with us!

Yes, that’s right. Over the course of the past two months we have been grilling our customers in our annual customer survey to gather their honest opinions on our service, support and plans for the future. The results are in and we are pleased to announce that for the second year running they are overwhelmingly positive.

You can find some of the comments received on our customer comments page and a selection of the results below:

New Website Layout

As a result of the feedback we have changed the colour scheme of our new website layout and will be keeping the classic red colour, keep an eye on our blog for updates in future.

The speed your website loads

1 meaning slowly, 5 meaning extremely quickly

The reliability of your website

1 meaning unreliable, 5 meaning extremely reliable

The flexibility of your account

1 meaning not at-all flexible, 5 meaning extremely flexible

Valcato staff worked on my issue until it was resolved

1 meaning strongly disagree, 5 meaning strongly agree

The speed of support response

1 meaning slow, 5 meaning fast

Would you be interested if all our plans become eco-friendly (carbon offset) but as a result the price is increased by $0.50

1 meaning definitely not interested, 5 meaning definitely interested

Would you be interested if we introduce an optional addon to offset the carbon of your hosting plan for an additional cost of $0.50-1.00 per year.

1 meaning definitely not interested, 5 meaning definitely interested

As you can see there is a dominance of dark orange, which means the vast majority of our customers rated us 5/5 in these key areas. We welcome feedback at any time of the year and have a special address set up for your comments: feedback@valcatohosting.com.

Now is the perfect time to give you business a greater online presence with the global business domain, .biz is only $8/year! for a limited time.

Our .tv and .eu domain offers are coming to a conclusion at the end of the year so we are pleased to announce its successor. Ends 12th February 2010.

Click here to register now

Time is running out to take advantage of our International Year of Astronomy offer. Until the end of the month, a year of free web hosting is available to all astronomy web sites. If you want to take advantage of this offer you’ve got 17 days left to place an order!

This holiday season we’ve got a fantastic new promotion that will allow you to unwrap some great savings on shared hosting and domain registration every day until Christmas!

Visit our Advent Calendar at http://valca.to/advent09 and click to open today’s door and reveal the special offer of the day!  Hurry, as each offer is only valid for 24 hours, after which it will be replaced with another great saving!

As always, these offers are available to new and existing customers when signing up for a new account.

If you’re going to rip off our About Us page, you might want to change the links so they don’t point to our site.

Thanks.

In the spirit of Halloween, we’re offering a little treat to everyone who creates a new account with us on October 30^th and 31^st! One free domain registration or transfer with each new web hosting account, for all customers — new and existing alike!

To take advantage of this offer, just head over to our Hosting Plans page on Friday or Saturday and choose the plan that’s right for you. When asked, choose to register a new domain or transfer an existing domain to us and it’ll be added to your order at no charge.

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Our .Tv domain pricing has always been pretty unbeatable, now it’s just $25/year. We’re doing our bit in the run up to Christmas and this promotional price is available right until the 30th of December.

Don’t forget that we also have .eu and .in on offer and our .uk pricing has been slashed permanently!

Click here to register now.

Over the past few weeks quite a few people have asked us for Python 2.6 support. We always try to install extra software when our customers request it, so we’ve installed Python 2.6 alongside Python 2.4.

To use Python 2.6, simply execute “python2.6″ anywhere you’d normally use “python”. For example, if you use Django then you can just change the first line of django.fcgi to:

#!/usr/bin/env python2.6

Target the European region with this exclusive promotion and offer your customers their very own .EU domain at highly competitive rates, only $7 for the first year.

This promotion is available right until the 30th of December, so just in time for Christmas.

Click here to register now.

We are pleased to announce a 35% reduction in the price of .uk domain names. All registrations and transfers now cost a mere $8/year placing us in a very competitive position when compared with some of the ‘big names’.

We have only ever reduced our domain name pricing while other suppliers have increased theirs, this latest price cut is a result of a partnership with a new supplier and positions .co.uk, .org.uk and .net.uk as our cheapest TLDs. All new registrations and transfers will automatically attract the new pricing, and in true Valcato style all our existing clients will be able to take advantage of the reduced price upon renewal; we will be contacting you shortly to arrange this.

Click here to learn more